Petail Refund Policy

Refund Eligibility

To be eligible for a refund, your item must:

• Be unused and in the same condition as when you received it.
• Be in the original packaging.
• Have proof of purchase (order confirmation email or receipt).

Non-Refundable Items

The following items are not eligible for refunds:

• Customized or personalized items.
• Sale items (unless defective).
• Items returned without prior authorization.

Requesting a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Email us at info@petail.shop with your order details and reason for the return.
2. Authorization: Wait for our team to confirm your eligibility and provide return instructions.
3. Return the Item: Ship the item back to the address provided, ensuring it is securely packaged.

Refund Process

Once we receive and inspect your returned item:

• We will notify you of the status of your refund.
• If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5-10 business days.

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us immediately at info@petail.shop with photos of the damage.
• We will arrange a replacement or refund based on your preference.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank or payment provider.
2. Contact your credit card company; it may take additional time for processing.
3. If the issue persists, email us at info@petail.shop.

Shipping Costs

• Return shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
• If you receive a refund, the cost of initial shipping will also be deducted if applicable.

Contact Us

If you have any questions about our Refund Policy, please don’t hesitate to reach out at info@petail.shop.

We value your trust and are committed to resolving any issues quickly and fairly.