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Petail Policy Page
Welcome to Petail!
Your trust is important to us. This page outlines our policies regarding your purchases, data protection, and overall shopping experience.
Effective Date: 01.12.2024
1. Returns and Refunds
We want you to love your purchase! If you’re not completely satisfied, you may request a return or refund within 14 days of receiving your order.
Key Points:
- Items must be unused and in their original condition.
- Return shipping costs are the responsibility of the customer unless the item is defective.
- Refunds will be processed to the original payment method within 3-5 business days after we receive the returned item.
Contact us at info@petail.shop to initiate a return or refund.
2. Shipping Policy
We aim to ship your order as quickly as possible. Delivery times may vary depending on your location.
Estimated Shipping Times:
- US: 3-7 business days
- EU: 2-7 business days
- AU: 2-5 business days
- Other regions: 7-21 business days
For expedited shipping options or further inquiries, please reach out to info@petail.shop.
3. Privacy and GDPR Compliance
We are committed to protecting your personal information in compliance with the General Data Protection Regulation (GDPR).
What Data We Collect:
- Your name, email, shipping address, and payment information.
How We Use It:
- To process orders, provide support, and send occasional promotional emails (with your consent).
Your Rights:
- Access, correct, or delete your personal data at any time.
- Opt-out of marketing emails by clicking “Unsubscribe” in any email or contacting us directly.
Your data will never be shared with third parties without your explicit consent.
For any data-related concerns, contact us at info@petail.shop.
4. Terms of Service
By using our website, you agree to:
- Provide accurate information during checkout.
- Not misuse our website or services.
- Comply with all applicable laws and regulations.
5. Contact Information
If you have any questions about our policies, please contact us:
Email: info@petail.shop
Address: 2948 Council Tree Ave #131, Fort Collins 80525, Colorado
Thank you for choosing Petail! 🐾