Petail Policy Page

Welcome to Petail!

Your trust is important to us. This page outlines our policies regarding your purchases, data protection, and overall shopping experience.

Effective Date: 01.12.2024

1. Returns and Refunds

We want you to love your purchase! If you’re not completely satisfied, you may request a return or refund within 14 days of receiving your order.

Key Points:

  • Items must be unused and in their original condition.
  • Return shipping costs are the responsibility of the customer unless the item is defective.
  • Refunds will be processed to the original payment method within 3-5 business days after we receive the returned item.

Contact us at info@petail.shop to initiate a return or refund.

2. Shipping Policy

We aim to ship your order as quickly as possible. Delivery times may vary depending on your location.

Estimated Shipping Times:

  • US: 3-7 business days
  • EU: 2-7 business days
  • AU: 2-5 business days
  • Other regions: 7-21 business days

For expedited shipping options or further inquiries, please reach out to info@petail.shop.

3. Privacy and GDPR Compliance

We are committed to protecting your personal information in compliance with the General Data Protection Regulation (GDPR).

What Data We Collect:

  • Your name, email, shipping address, and payment information.

How We Use It:

  • To process orders, provide support, and send occasional promotional emails (with your consent).

Your Rights:

  • Access, correct, or delete your personal data at any time.
  • Opt-out of marketing emails by clicking “Unsubscribe” in any email or contacting us directly.

Your data will never be shared with third parties without your explicit consent.

For any data-related concerns, contact us at info@petail.shop.

4. Terms of Service

By using our website, you agree to:

  • Provide accurate information during checkout.
  • Not misuse our website or services.
  • Comply with all applicable laws and regulations.

5. Contact Information

If you have any questions about our policies, please contact us:
Email: info@petail.shop
Address: 2948 Council Tree Ave #131, Fort Collins 80525, Colorado

Thank you for choosing Petail! 🐾

0
YOUR CART
  • No products in the cart.